During the Coronavirus restrictions, we are operating an appointment system for urgent cases only. THERE ARE NO OPEN SURGERIES.
Once all expected animals have been treated, we are closing early. If you are coming to collect urgent medication or food, please come before ~ 4pm weekdays or ~11.00am on Saturday. If you are liable to arrive later than this, please ensure we know you are coming and we will wait for you.
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Our surgery hours are listed below.
See our "In An Emergency" section for what to do in an emergency
Appointments during Coronavirus
Mon - Fri 9.00am - 12.30pm , 2.00pm - 5.00pm
Saturdays 9.00-11.00 for urgent cases.
When you arrive, please give your name in at Reception, entering through the white door at the top of the ramp then exiting through the main door beside the steps.. Please wear a mask unless you are exempt, in which case maintain strict two meter distancing from our staff and other clients. Once we know you are here, please wait outside until called in for your appointment. Please don't phone to tell us you are here unless you are shielding, as the phone lines are extremely busy, and there may be a delay in getting through, making appointments run late. Do NOT enter the building if you are showing any symptoms of Coronavirus, are waiting for a test result or if you have been told to self isolate - in these situations please do phone us and staff wearing PPE will come and get your pet.
Whilst we cannot guarantee that appointments will always run on time due to emergencies, we always do our best to run to time.. Please remember that emergencies, both small and large animal can happen at any time, and that vets may be called away from the practice to attend, or may be operating un-expectedly and that one day it may be your animal that needs treatment urgently!
Our Reception is manned all day during the week, and until 11.30 noon on Saturdays for the collection of over the counter products such as wormers or flea treaments and for prescription or food order collections. Please pre-order repeat prescriptions and routine products 24 hours beforehand. . If you are shielding, pre order then let us know wher you are outside, pay over the phone and we will bring your mesication outside for you.