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Welcome to our practice website. This site has been designed to provide you with an insight into our veterinary practice, the team and the services we offer.

MONDAY 19/7/21

URGENT CASES ONLY

WE HAVE THREE STAFF ON HOLIDAY AND NOW ANOTHER THREE STAFF  HAVE EITHER POSITIVE OR ARE  SELF ISOLATING THROUGH WORKING IN CONTACT.   WE ARE UNABLE TO SEE ANYTHING OTHER THAN URGENT CASES AT THE MOMENT.   ALL ROUTINE OPS AND BOOSTERS WILL BE CANCELLED..

Covid 'Freedom' Day

We ahve been looking forward to being able to welcome you back into the surgery, and to resuming a more normal working pattern.

however, after careful consideration of the staff vaccination status, the high level of infection in the area and the devastating impact on the practice and our clients should we be caught in a mass self isolation imposition, I have decided that our working practices will remain unchanged at the moment.

I will be continuing to review this situation, and hope to be able to reduce restrictions soon.

G A Maxwell BVMS, MRCVS (Practice Principal)

BOAS Testing/Booster Clinics

I had hoped to be able to schedule a BOAS clinic once restrictions eased and our pressure of work reduced, however, continuing to work under restricted practices greatly reduces client throughput, slowing surgeries down and resulting in little free time for  any clinics.   My apologies to all of you waiting for assessments.     I hope to be able to run BOAS and Booster clinics on 16th August, but am not in a position to take bookings for that date just yet.   Watch this space !

Booster Vaccinations

Under lockdown, we are only able to see urgent cases, to minimise public movement.   A routine booster that is only just due is outside these regulations, which are to conform with national guidleines.

We WILL see your animal if it is a rabbit due a VHD booster (this is a fatal, air spread disease and the duration of vaccination beyond the due date has not been established)

We WILL see your animal if a rabies vaccination is just about to go out of date and you wish to travel this summer

We WILL see your animal, if it is approaching six months overdue and will be due a restart course if further delayed.

We are continuing to work under restrictions after the 19th of July, as outlined above.   We are as disappointed as you must be about this, but have succeeded in avoiding a mass sel-isolation of staff so far, and our efforts must concentrate on avoiding it in the future.

All appointments for routine neutering, non urgent radiology (such as BVA hip and elbow xrays), profilactic non urgent dentistry and the removal of non malignant growths are limited, but we are able to offer some appointment slots.

We will be continue to restrict ootfall within the building as much as possible, and ask clients that if they can wait in their cars once they have given their name in to please do so.

Please enter through the white door to give your name in at Reception, the wait outside until called by the vet or nurse.   We are continuing to maintain social distancing during consultations.

Wearing of masks inside the surgery will continue to be required. If you have an exemption, after you give your name in you will have to remain outside.    It will be strictly one person per appointment (not per animal) other than if small children need to be brought., or for euthanasia appointments.

PLEASE PAY STRICT ATTENTION TO SOCIAL DISTANCING BOTH INSIDE AND OUTSIDE THE SURGERY

Please do not enter the surgery if you have any Coronavirus symptoms, are waiting for either a test or a test result, or if you have been told that you need to self isolate.   If you need repeat medicaiton, and cannot have it collected by a third party, pre-order, remain in your car and phone on arrival - we will 'post' through the car window!   If your animal needs treatment, we will arrange to collect it from you by staff wearing PPE

We have enough PPE for the staff, but will be unable to supply clients.   If you haven't got a mask, or cannot wear one for health reasons, we will see you outside.

Open Surgeries

There are no open surgeries running at the moment

Improvements to the phone system have been made, but there are still long queues, and times when you may be asked to hold.   if you are cut off, please let Reception staff know when you do get through - BT are supposed to have fixed this !

Please keep trying, and avoid calling on the hour or half hour, as we notice a flurry of calls when TV programs finish.  If the phone is ringing - stay on the line until we answer - one of the Receptionists might be temporarily away from the desk and the other on a call that cannot be put onto hold.   We may answer and  immediately ask you to hold whilst we complete transactions or hand out an order outside, please bear with us.

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Our 'last visit' room will remain open, so that you can talk to your pet at this difficult time, although still not hold.

We are using the normally shuttered unit two door for entry to the building (top of the ramp on the right), and the usual door is exit only.   Things seem to be running smoothly, but your cooperation and consideration for others is vital if we are to remain open to clients.    Please stand behind the screens when talking to the Receptionists.

Our staff MUST follow the social distancing rules and wear PPE.   You cannot hold your animals, as you woiuld be within the two meter distance required.   If your pet is difficult, or stressed, sedation may need to be administered to allow us to examine or treat that animal following the advised social distancing rules.

If you are deaf and need to lip read, please let us know, and we will remove the masks, but will then need to stand back from you.   We are working in small teams, so that a positive test does not result in the entire staff needing to self isolate, but many of the staff have 'at risk' partners, and we must minimise the risks of taking the virus home.

Operation Admits

We ask that operation appointments arrive between 8.30-9.00aml, so that animals can be admitted before clinic appointments start at 9.00am.

Horse  Vaccinations

For horse vaccinations, due to social distancing we will not be visiting yards, but will vaccinate your horse in a box or trailer at the surgery it it is quiet and liable to stand.   Prior appointments only.   We hope to have vets free for yard visits soon.

Facebook/Email

Please don't contact us via Facebook for emergencies or repeat meds, as the page is administered by a third party and messages take about a day to get through to us.   E-mail too can be delayed at the moment, as we are short staffed due to self isolations and checking of emails may be delayed.

Opening Times

We are  seeing consultations by appointment only, once we have reached the end of the daily list we will close early.   Anyone intending to collect a prescription or diet food after 5.00pm weekdays or 11.00am Saturdays should contact us before coming to the surgery.

Repeat Prescriptions from 30/12/2020

Following guidance from the RCVS, we are able to waive the three monthly examination/ check during the restrictions, and will be supplying repeat drugs on a monthly basis.   You can receive monthly drugs at the moment without a checkup..  .

For collections, give your name in at the desk inside the unit 2 white door and we will bring your your prescription and take payment there..

Payment

We prefer payment by card at the moment, although will accept cash if offered.   Contactless is availible inside the building.    Please pay before exiting if you have been seen inside the building, to reduce the volume of incoming phone calls as much as possible.  Later payment over the phone for those clients shielding will be accepted.

Working for animal and client health,

G A Maxwell BVMS, MRCVS

Practice Principal

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We offer a full range of veterinary services for the Chester Le Street area, and welcome clients from the surrounding areas. Currently, clients of the practice also live in Consett, High Spen, Gateshead, Washington, Sunderland, Seaham, Mutron, Durham and Peterlee, but you should consider travel time in an emergency situation from addresses to our out of hours service provider when making your choice of veterinary practice, as our small animal out of hours service is now provided by Wear Referrals, Bradbury. (see 'in an emergency' page).

Our professional team is committed to providing quality care and treatment to your pet who we consider to be a member of your family, and our practice policy is to treat your pet as we would our own.   This translates into a practical approach based on what drugs, treatments or surgical proceedures we would apply to our own pets, and most of the staff do have pets of their own.   We understand how worrying ill pets are but we are not a practice whose aim is simply to sell you the most expensive drugs, lab tests or surgery!

We have started a pet care plan for our dog, cat and rabbit clients.   A monthly direct debit will cover the cost of flea treatments, worming, annual boosters and a mid year checkup.   Clients on the scheme will benefit from discounted prices on some of our other services, and their overall discount more than pays the scheme fees.

Due to the inability to run dog training classes due to the lockdowns and social distancing, Baindream Dog Training has now closed.

We hope you enjoy browsing our website

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NEWS - Gill Maxwell is now a Kennel Club Assessor for the BOAS Scheme for Pug, French Bulldog and Bulldog breeding stock.   Correct forms have arrived so testing is now live !   Afternoon apointments with Gill  charge  £ 35.00 /dog

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Facebook - many of our clients are enjoying the content on our Facebook page, but please note that it is administered by a third party, and although any messages will be forwarded on to us, they will inevitably be delayed.   For most questions about costs, treatments offered, appointment times or the most appropriate vet to see your animal, a direct call to Reception on 0191 3885125 will be the quickest and most efficient method of getting your answers.

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