Welcome To Our Website 

 

Welcome to our practice website. This site has been designed to provide you with an insight into our veterinary practice, the team and the services we offer

Open Surgeries

There are no open surgeries running at the moment

Booster Vaccination Clinics

We will be running our first booster vaccination clinics for dogs, cats and rabbits on the 10th and 17th June.   Priority wil be given to those animals which missed their vaccinations during the end of March and in April, so please dont phone us yet if your pet was due in May. 

These clinics will be run downstairs from the Turnpark entrances.   .   To limit administration, and to prevent the staff running up and downstairs all day (!)  please remember to order any extra vaccines (kennel cough) and your flea or worming products so that the latter can be waiting for you.   Please  pre-pay at the time of booking.    

Don't phone to say you are here (the phone lines are already very busy), but enter the Baindream Dog Training door and wait in their seminar room, maintaining your social distancing from each-other.   Try to arrive on time rather than early, to limit the number of people waiting to be seen.   If you don't want to come into the building, we will be calling outside for anyone we're missing.  

Demand for these appointments will be very high, so please book early, and cancel if you can't attend  to let someone else have that slot - the prepayment will remain on your record until used..

Phones Un-Answered and Cut Offs

PLEASE, PLEASE STOP emailing and sending us facebook messages about phone calls cutting off and un-unswered phones.   

We have never received so many incoming calls per hour, and have two Receptionists answering   phones virtually without any pauses all day.   The sheer volume of incoming calls is over-loading the BT lines and causing cut offs - there is nothing we can do about this..  We understand that it is frustrating not to get an answer straight away, but by sending emails and facebook messages that require replies you are taking time away from staff who should be treating your pets.  We have NO admin staff at the moment.

Please keep trying, and avoid calling on the hour or half hour, as we notice a flurry of calls when TV programs finish.  If the phone is ringing - stay on the line until we answer - one of the Receptionists might be temporarily away from the desk and the other on a call that cannot be put onto hold.

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We are continuing to provide appointments for urgent cases and primary vaccinations only with a skeleton staff at the moment, but are working on plans to allow us to increase client footfall and maintain social distancing for both clients and staff within the practice. 

Coronavirus

DO NOT COME INTO THE BUILDING.   PHONE TO LET US KNOW YOU HAVE ARRIVED, EITHER FOR AN APPOINTMENT, TO PAY OR TO COLLECT AN ORDER.    MAINTAIN SOCIAL DISTANCING WHEN WAITING OUTSIDE AND STAY CLEAR OF THE DOOR TO ALLOW THE STAFF PASSAGE.  

A small number of clients are ignoring our instructions about phoning on arrival and are just coming straight into the surgery, either expecting to wait inside or to tell us they are there.   They are are ignoring a large sign saying 'do not enter'!   Several of these clients have become abusive when asked to go back outside.   Prevention of any cross infection or contamination of surfaces which may later be handled by our staff is vital.   If any staff member becomes positive, we may ALL need to self isolate and the surgery wil be forced to close for up to fourteen days.   If you do not have a mobile phone, just wait until a staff member comes outside. This happens frequently as we collect and bring back patients, or ask another client to phone in for you.

Our thanks the vast majority of you who are cooperating fully with us and appreciate that we are here for your animals when they need us.   It is not easy for either yourselves or our staff, particularly in situations where bad news needs to be discussed, or euthanasia handled.

Many thanks for the anonymous flowers on our doorstep last week.

We hope that we may be able to do routine boosters at fairly soon.  Please keep watching this page, as we will stagger appointments, with those animals due in March/early April taken first.  At the moment, with consultations taking much longer individually, and staff shortages, we are continuing to restict appointments to those cases in the greatest need.

Update 12/4/20 - Vaccinations and Neutering

The RCVS/BVA have relaxed restrictions on vaccinations and routine neutering from 14/4/20.    We are working an appointment only system for urgent cases on a reduced staff level, and will give priority for vaccinations to those animals waiting to complete or start their initial courses.   We will be operating a no client contact system.   Please bring your pet in a carry box, we will collect it and bring into the building.  If you don't have a carrier for a puppy, we will use one of our boxes as we cannot take it from your arms due to social distancing.   If bringing litters of solid coloured pups please ensure we can identify individuals (coloured collars or nail varnish spots).

Please do not contact us for booster or kennel cough vaccinations at the moment, as appointments for boosters will not be opened until the initial courses are 'caught up'.

For horse vaccinations, due to staff shortages and social distancing we will not be visiting yards, but will vaccinate your horse in a box or trailer at the surgery it it is quiet and liable to stand.   Prior appointments only.

If you have pets of both sexes, and are worried about pregnancy, we can neuter the males.   There is a small risk of fertility for several weeks after surgery, and if the female comes into season she can be given hormonal treatment.   If you think a female may already be pregnant, please contact us as neutering or abortion may be possible.   Appointments are restricted as priority is given to urgent cases.

Facebook/Email

Please don't contact us via Facebook for emergencies or repeat meds, as the page is administered by a third party and messages take about a day to get through to us.   E-mail too can be delayed at the moment, as we are short staffed due to self isolations and checking of emails may be delayed.

Opening Times

We are now seeing urgent consultations by appointment only, once we have reached the end of the daily list we will close early.   Anyone intending to collect a prescription or diet food after 5.00pm weekdays or 11.00am Saturdays should contact us before coming to the surgery.

Repeat Prescriptions

The three month check requirement has been relaxed if your pet is fit and well.   We will supply drugs or written prescriptions for a month at a time, either for post or collection.   The charges for postage and written scripts have been reduced.   Payment is required before postage or at collection by credit card.

It has come to our attention that some posted drugs have not arrived as expected.  All orders have been despatched, but the postal service is obviously experiencing problems.   If your pet is running out of medication please contact us for alternatives.   We cannot promise to deliver all the prescriptions as we have staff on restriction, but will try to help if urgent.

Please PHONE US FIRST if coming to collect prescriptions later in the day, as we may close early if not expecting you and all the booked appointments have been seen.

'Un-answered' Phones

We have two Reception phones.   Demand on our system is very high and at times over-loads and calls are cut off.   Please try to avoid phone calls 'on the hour' as we have noticed there is a flurry of calls at this time when TV programs finish.   If you can't get through, KEEP TRYING.  Do NOT come into the building to tell us you are there for an appointment or collection.

Client Illness

If you or a family member is ill, and your pet needs to be seen, you MUST tell us when making your appointment.   A staff member in protective clothing will take your pet inside for examination and treatment.   The vet will want to chat to you over the phone, so make sure you have your mobile with you.

Payment

We are taking payment by credit card over the phone.   We are not using 'chip and pin' as clients need to handle the visa terminal.   If your pet is insured, please pay any excess or contribution percentage at the time to reduce our administration.

Please check this page daily before attending as our advice and actions may change as the outbeak develops.

Working for animal and client health,

G A Maxwell BVMS, MRCVS

Practice Principal

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We offer a full range of veterinary services for the Chester Le Street area, and welcome clients from the surrounding areas. Currently, clients of the practice also live in Consett, High Spen, Gateshead, Washington, Sunderland, Seaham, Mutron, Durham and Peterlee, but you should consider travel time in an emergency situation from addresses to our out of hours service provider when making your choice of veterinary practice, as our small animal out of hours service is now provided by Wear Referrals, Bradbury. (see 'in an emergency' page).

Our professional team is committed to providing quality care and treatment to your pet who we consider to be a member of your family, and our practice policy is to treat your pet as we would our own.   This translates into a practical approach based on what drugs, treatments or surgical proceedures we would apply to our own pets, and most of the staff do have pets of their own.   We understand how worrying ill pets are but we are not a practice whose aim is simply to sell you the most expensive drugs, lab tests or surgery!

We have started a pet care plan for our dog, cat and rabbit clients.   A monthly direct debit will cover the cost of flea treatments, worming, annual boosters and a mid year checkup.   Clients on the scheme will benefit from discounted prices on some of our other services, and their overall discount more than pays the scheme fees.

We run Canine First Aid courses in conjunction with Baindream Dog Training Centre.   These have been very popular, and offer theoretical teaching and practical bandaging using Gill and Daves own dogs as the patients!   Full course notes, tea and biscuits and a certificate of attendance are provided for £40.00    To book places please contact Dave Bain PPDTI on 07919 867118 or contact us on 0191 3885125.

For Baindream Dog Training, please look in the drop down menu under 'services' at the top of the webpages.

We hope you enjoy browsing our website

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NEWS - Gill Maxwell is now a Kennel Club Assessor for the BOAS Scheme for Pug, French Bulldog and Bulldog breeding stock.   Correct forms have arrived so testing is now live !   Afternoon apointments with Gill  charge  £ 32.00 /dog

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Facebook - many of our clients are enjoying the content on our Facebook page, but please note that it is administered by a third party, and although any messages will be forwarded on to us, they will inevitably be delayed.   For most questions about costs, treatments offered, appointment times or the most appropriate vet to see your animal, a direct call to Reception on 0191 3885125 will be the quickest and most efficient method of getting your answers.

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Your views count

We are always keen to hear your views so please feel free to provide feedback if you have any comments or suggestions concerning our website or the services we offer.

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