Welcome to our practice website. This site has been designed to provide you with an insight into our veterinary practice, the team and the services we offer.
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We offer a full range of veterinary services for the Chester Le Street area, and welcome clients from the surrounding areas. Currently, clients of the practice also live in Consett, High Spen, Gateshead, Washington, Sunderland, Seaham, Mutron, Durham and Peterlee, but you should consider travel time in an emergency situation from addresses further afield when making your choice of veterinary practice.
Our professional team is committed to providing quality care and treatment to your pet who we consider to be a member of your family, and our practice policy is to treat your pet as we would our own. This translates into a practical approach based on what drugs, treatments or surgical proceedures we would apply to our own pets, and most of the staff do have pets of their own. We understand how worrying ill pets are but we are not a practice whose aim is simply to sell you the most expensive drugs, lab tests or surgery!
We have started a pet care plan for our dog, cat and rabbit clients. A monthly direct debit will cover the cost of flea treatments, worming, annual bosters and a mid year checkup. For a small additional payment, an accident cover will be available. This is not as comprehensive as full pet insurance, but is a cover for those unexpected incidents which befall our pets. We may add horses later if we get sufficient interest. Clients on the scheme will benefit from discounted prices on some of our other services, and their overall discount more than pays the scheme fees.
We run Canine First Aid courses in conjunction with Baindream Dog Training Centre. These have been very popular, and offer theoretical teaching and practical bandaging using Gill and Daves own dogs as the patients! Full course notes, tea and biscuits and a certificate of attendance are provided for £35.00. To book places please contact Dave Bain LPDTI on 07919 867118 or contact us on 0191 3885125..
You will also find a comprehensive range of general pet care fact files and useful pet care links that you are free to access whenever you need to.
We hope you enjoy browsing our website
Tired of carrying bags of dog food or cat litter home ? Order from our on-line shop for courier delivery or collection from the practice (we'll phone when it comes in). If you can't find your favorite brands please let us know and we will try to help. Click the link on the right hand side of this page to visit the shop. Keep checking the shop for the latest special offers.
We have recently invested in several exciting new pieces of equipment. A new ultrasound scanner, which gives superior pictures for both diagnosis and pregnancy detection, and can save pictures onto a USB stick for you to take home if you wish. Two new blood testing machines will allow us to increase the range of 'while you wait' tests giving prompt answers to a range of medical investigations. Both these machines use small volumes of blood, so we don't need to take nearly as much from your pets to cover a wider range of investigations. Easier for both us and them !
Festive Season Opening Times
Once again, the festive season will result in restrictions to opening hours, but, as usual, our vets will be manning the phones providing emergency care.
Christmas Eve - the afternoon surgery will run appointments from 1.00pm to 3.00pm. There will be no evening surgery, and urgent operations only.
Christmas Day and Boxing Day - emergency service only. Contact the surgery by phone and our answering machine will give details of the vet on call.
Saturday 27th December -open morning surgery as usual from 9.00-10.30. We will have three vets on duty (usually two) but still expect that this surgery will be very busy. Waiting times may be longer than usual if footfall is high, and we would not advise that non urgent cases such as booster vaccinations attend today.
Monday 29th and Tuesday 30th - times as normal.
New Years Eve - afternoon surgery 1.00 pm to 3.00pm, urgent operations only. No open evening surgery.
New Years Day - emergency service only.
Friday 2nd and Saturday 3rd January, times as normal. Open surgeries are expected to be very busy, with longer waiting times than usual.
Your views count
We are always keen to hear your views so please feel free to provide feedback if you have any comments or suggestions concerning our website or the services we offer.