If your pet has a problem during surgery hours, please telephone the practice immediately and we will ensure that you are offered an appointment on a priority basis. Please make it clear that the matter is not routine and we will do our utmost to attend to you at the earliest opportunity.
Please follow our guidance for emergency arrangements during evenings and week-ends by calling our practice and following our answerphone instructions.
The out of hours service for pet animals is provided by Wear Referrals at Bradbury. Pet animals in emergency situations are best treated at the hospital, where staff are available 24 hours a day.. Their number is 01388 777 770. and they are easy to find. Go down the A1M to junction 60, turn left, then immediate right on the slip lane. Take care crossing the dual carriageway. After about 80 yards, turn first left through the trees, and pass behind the petrol station into the hospital car park (14 minutes travel time). Always phone before attending, explain that you are a Cestria Vet Centre client and please take any medications that we have prescribed for your pet with you. The post code for Sat Navs is TS21 2ES.
For large animal horse or farm emergenciies, a second phone number on the phone message will connect to a covering vet that night. If there is no reply, please wait for a short time and recall, as the vet may be treating an emergency or may be in a dead spot. All the phones show missed calls, so the vets will phone you back when they find a missed call. None of the covering vets have activated voice mail - if you get this you have mis-dialled! Do not try to leave messages on our answering machine or send the covering vets text messages, as there may be a considerable delay before they are found. Please DO NOT contact the practice by e-mail or via Facebook or yell.com in an emergency.
Out of hours large animal and farm clients will be directed to the vet covering that night or weekend. We are unable to grant requests for 'preferred' staff out of hours.
Clients should realise that an increased fee is charged for services out of hours. Wear Referrals do not accept insurance claims for out of hours treatments.
If you are in receipt of a means tested benefit, you may be eligible to attend the PDSA - their number is 0191 4382881 (Felling).
Clients of other practices should contact their usual surgery to find out what arrangements have been made for emergency cover.
Our phone number is 0191 3885125 - an answering machine out of hours will direct you to Wear Referrals for domestic pets and to the mobile held by the covering large animal vet that night. Please do NOT retain this number for future use,as several different vets are providing this service. DO NOT PHONE THE LARGE ANIMAL VET ASKING FOR A DOMESTIC PET TO BE SEEN. Make sure that you listen to the full message on the machine.