Complaints 

Although we try to give the highest possible level of care to our patients and their owners, there are times when clients feel that they would like to complain about some aspect of our service.   If we have not given you or your pet the level of service you expect, the first thing is to let us know about the issue.   We do not want clients to be unhappy.   

If you have a complaint about Reception staff or an accounts issue contact Maureen the Practice Manager. 

If you are unhappy about an aspect of your pets care, initially raise the subject with the vet treating your pet, who may be able to amend treatment or discuss your expectations.   If you do not feel that this would be appropriate, contact Miss Maxwell the Practice Principal who is always happy to mediate and will try to resolve any issues if possible.

Please contact us directly if you wish to make a complaint - in person, by phone or by letter rather than through the Facebook page, as this is administered by a third party and our response to you will be delayed.

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